Bucs Win Another Customer Service Super Bowl
June 24th, 2022
The Bucs are a fascinating organization. The team that once delivered TV blackouts to local fans, the same team that has closed training camp to fans without season tickets, is the unquestioned NFL leader in customer service.
Yes, our beloved Bucs have won the NFL’s Super Bowl of customer service again, for the eighth time in the past 10 years.
Joe has written about this in past years, but it’s always worth mentioning when the stunning honor comes from the NFL. After all, it’s a title that tabs the Bucs as best in the business when it comes to serving their season ticket holders (aka season pass members).
The “W” is acknolwedged via the 2021 Voice of the Fan report, an annual NFL study of fans’ opinions of their experience as season ticket customers, as well as at the stadium on gamedays.
The NFL surveys thousands of fans across the league. The Bucs even ranked No. 1 overall in stadium technology! Take that, Jerry’s World!
Tampa Bay also grabbed this customer-satisfaction title in 2012, 2013, 2015, 2016, 2018, 2019 and 2020. It’s beyond impressive, and it shows how the organization adapted last year with with many thousands more season ticket holders, higher prices, and many more actual bodies in the seats and at the concession stands.
There’s a ton of brilliance and savvy behind the Buccaneers’ customer service machine. It’s undeniable.
So it gives Joe hope that their team of experts will emerge from a conference room and announce a plan to creatively squeeze some average Joe fans (non-season-pass-holders) into training camp — this year or next.
And yes, Bucccaneers season tickets are still available for this season in various price ranges.
June 24th, 2022 at 1:11 pm
I wonder who’s the worst in the NFL. Commanders?
June 24th, 2022 at 1:18 pm
I hope/bet the Saints have the worst. LOL
June 24th, 2022 at 3:13 pm
Man, that is very impressive. Great job, Bucs!
June 24th, 2022 at 4:30 pm
Yup, and you were just saying what a disgusting organization they are yesterday Joe haha
Haha, indeed, because that’s not what Joe said or wrote. –Joe
June 24th, 2022 at 4:43 pm
Golf clap. Let’s see what their customer service rating is when they begin (eventually) extorting not only their season ticket holders, but the very people that they won’t allow into Buc’s practice for a new stadium, just like they did in the mid nineties. There’s an old saying about ignoring history and being doomed to repeat it that could probably apply here. I’m neutral towards the Glazers, but I refuse to believe that they are some altruistic or benevolent force in our community. One really need go no further than their sweetheart stadium deal.
June 24th, 2022 at 5:23 pm
THIS MESSAGE IS FOR JOE….
I am attempting to go to the November 13th game in Munich against the Seahawks.
I am hoping that your influence will push the BUCS to use their influence toward helping Buccaneer fans obtain tickets for the game.
I am a charter season ticket holder and have been since 1972 (4 years before the team entered the league).
I have contacted my personal representative (Jim Carroll) in hopes that he could provide helpful information. After hearing that tickets would be available around June 15, 2022, I am now hearing that the NFL is handling ticket sales overseas that may be available after July 15, 2022.
I did sign up for tickets through the NFL immediately after the schedule was released in hopes of getting lucky.
Meanwhile, it is easy to see tickets available through broker sites online starting at $$$$$$.
Thanks for any help you can provide, Joe.
We all appreciate you.
ZORRO
June 24th, 2022 at 6:46 pm
Zorrow, the announcement wasn’t until 74.
June 24th, 2022 at 6:47 pm
Astute break down here: “when it comes to serving their season ticket holders (aka season pass members).”
I doubt most of us non-Joe’s could have made that leap without the parenthetical.
June 24th, 2022 at 10:04 pm
The glazers got lucky with signing TB12, they’re horrible owners.
June 25th, 2022 at 12:23 am
Zorro,
I see tickets on StubHub for that Munich game for around $800. If you’re going to travel all the way to Germany for a game, $800/ticket isn’t really that bad considering it’s a special away game.
June 25th, 2022 at 9:08 am
So the NFL only considers season ticket holders as customers? Hmm!
June 25th, 2022 at 10:34 pm
How nice!!!! CONGRATULATIONS to our Tampa Bay Buccaneer’s OUTSTANDING CUSTOMER SERVICE, once again!! That’s an HONOR!🤩🤩🤩🏴☠️♥️
June 26th, 2022 at 12:36 am
The staff at RJS truly are what makes them the best in the league. Everyone is always smiling and courteous.